Free Lifetime Warranty
We make every attempt to ensure extreme customer happiness at all times. Below mentioned features will let you know how particular we are when it comes to customer protection, satisfaction and pleasure.
Free Manufacturing Warranty for Lifetime
We stand behind every product we sell and warrant that all products will be liberated from manufacturing defects for the life of the products. We are offering a free manufacturing warranty for lifetime against manufacturing defects on all our items. If you believe that your purchased product has a manufacturing defect, you may return that defected item to us for examination.
If our inspection team establishes that your product is damaged due to manufacturing defect, we will repair it or if we believe appropriate we will replace the product without charge. If any shortage or the product is no longer accessible we will replace with similar-kind or permit a refund equivalent to the selling price of the original product.
If we find out that the product damage is not caused by a manufacturing deficiency, then we will inform you and let you know if repair services are available at cost or else. We are also offering complimentary free reverse shipping to the customer for all warrantee repairs. Repairs that are not eligible for the lifetime warranty will have a price estimated to the customer for approval before starting a repair work.
If customer say no the repair after evaluation we will collect the shipping charges or other based on our company norms. Please note that for colored gemstones slight irregularities, natural characteristics, variations in craftsmanship, visible inclusions are distinct and individual to each product, while all these are taken into account as part of the stone or gem and are not considered as defects.
If repair or service is done by a jeweler rather than our team members, we will cancel the warranty policy. Our manufacturing warranty is excluded for rings which are damaged due to wear and tear, gemstones loss, product loss, or theft; note that coverage also excludes damage or loss caused by a breakdown to attain the repairs essential to preserve the reliability of the jewelry.
Free Services for Diamond Rings
We are offering our customers inspections and cleaning services for free of cost. Inspection services may help to avert the stone loss and extend the ring life. Our cleaning and scrutiny service are free of charge to our customers on their diamond rings. While free diamond ring services enclosed under lifetime warranty include ring cleaning, ring gemstone or diamond tightening and ring re-polishing. The customer should take the responsible for return shipping and in return our customers get free shipping.
Policy for Colored Gemstones
We are offering wide range of loose colored gemstones. We will also accumulate your gemstone in any of our standard ring settings. If for any basis you are not fully satisfied with your loose colored gemstone set in one of our standard settings, you may return or exchange it within 30 days. Please not that your return or exchanging item must be in its original, unworn condition along with some exceptions like resized rings, custom engraved, or rings that are exchanged previously.
Extended Service Plan Benefits
We are committed to providing first-rate service and building enduring relationships. Our extended service plan will safeguard your purchase. We always stand at the back of our quality and craftsmanship as powerfully as we stand behind our public mission. Our extended service plan provides serenity ahead of our lifetime manufacturing warranty by shielding and upholding the quality of your purchased jewelry. Once you purchase our Extended Service Plan, we will offer full examination and cleaning for your new jewelry as well as repaired jewelry that may become essential due to normal or every day wear tear issues. In addition to this if you maintain sovereign insurance coverage to your jewelry; it will help you to cover significant damages, theft or loss of your jewelry. Please call us at +1-415-391-6820 for more information.
Order Placing and Tracking
We are providing our customers online and offline (order processed over phone) order processing services. If you choose order processing over phone please call us at +1-415-391-6820 to place your order. We feel proud that you will get assistance from one of our experienced representative!
Note:- Once you place your order and payment is received, you will get an order affirmation email. If you do not receive the confirmation email, call us directly at +1-415-391-6820 and along with confirmation email we will send tracking link, by this you can track your order. Once your order is shipped, you will get another confirmation email indicating when you should expect to receive your package.
Once you place your order and payment is received, you will get an order affirmation email. If you do not receive the confirmation email, call us directly at +1-415-391-6820 and along with confirmation email we will send tracking link, by this you can track your order. Once your order is shipped, you will get another confirmation email indicating when you should expect to receive your package.
We do Our Best to Hold Your Request
If you have a special request for any item of jewelry or any questions regarding this, please don't hesitate to call us at +1-415-391-6820, one of our experts will answer your call and assist you.