Jewelry Diamond Expo’s Round a Clock Customer Support
Not sure what to buy? Looking something new with huge collections and great deals? Ordering a gift for you loved one? Want to know more about diamonds and gemstones? Our Customer Support team of diamond and jewelry specialists is here for you 24/7 will give answers to every question of you and help you find the perfect jewelry!
Have a Question?
Some Top and Common Customer Questions
Can I view a loose diamond I purchased before its set in a ring?
If you prefer, you can view your diamond before it is set. Once you purchase, receive, and inspect your loose diamond, simply send it back to Jewelry Diamond Expo and we will create your custom ring for you.
Is it possible to return my order without appraisal certificate?
Any item ordered with a diamond grading certificate must accompany the returned item. In case of fail to return the certificate for replacement fee will be charged.
Can I upgrade my diamond in the future?
We are pleased to offer a diamond upgrade policy allowing you to exchange for a larger size in the future.
Can I resize my ring?
Jewelry Diamond Expo offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact a Diamond and Jewelry Consultant at +1-650-994-2222 to arrange your free ring resizing.
Will you craft a custom piece of jewelry for me?
Jewelry Diamond Expo’s diamond and jewelry experts will help you create exactly what you want, simply call +1-650-994-2222.
Can I send gifts to my loved ones?
Yes, you can send any of the products available on Jewelry Diamond Expo in as gifts and surprises to your loved ones along with a personalized message. We can speed up your delivery, or we can ship your order to an address other than your home. Please call us at +1-650-994-2222 for special requests.
What payment methods do you accept?
For your convenience, we offer credit cards, bank wires, gift certificates, financing and other payment methods. See our Payment Methods to know more.
What happens if my order is lost in transit?
In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.
Will you deliver on Saturdays?
We may be able to arrange for your order to be delivered on Saturday. FedEx Saturday Service covers the majority of US cities. If Saturday Service is unavailable in your area, we can arrange for you to pick up your package at the FedEx World Service Center nearest you.
Visit Our Showrooms
Jewelry Diamond Expo
2041 Newpark Mall
Newark, CA 94560
Stoneridge Mall Hours
MON-THU : 11AM-7PM
SUN : 12AM-6PM
Jewelry Diamond Expo
32 Serramonte Center
Daly City,CA 94015
Serramonte Center Hours
MON-SAT : 10AM-9PM